Page 66 - claims information pack ebook_e

Guidelines for presenting claims in the fisheries, mariculture and fish processing sector

7. How can you make a claim?

7.1 Where can you get a claim form 7.1.3 Claims should be submitted by post or e-mail
and how should you submit it? and should include as much supporting
information as possible. The IOPC Funds
7.1.1 The 1992 Fund prepares claim forms for
each incident. The form will be available website will state clearly where the claim
to download from www.iopcfunds.org or form should be sent, providing the postal
can be requested from the 1992 Fund/ and email address of either the insurer’s
shipowner’s insurer. We advise claimants to correspondent/representative or claims
use the claim form and submit it together handling office as appropriate. Details are
with all the documentation necessary to also usually given in the local press. Contact
support their claim. The claim form is details for the 1992 Fund are provided at the
designed to help you identify and provide the end of this booklet.
information required to assess your claim 7.2 What information should you provide?
and as a result will speed up the assessment General 17
process. Original documents, such as 7.2.1 In the first instance, you should download the
ledgers, logbooks and other in-house claim form relating to the incident from the
records should be submitted with your website (www.iopcfunds.org) and complete
claim. You MUST keep a copy of all of the the appropriate section, depending on the
information submitted for your own future type of loss you have suffered (eg fisheries
use. Please note these documents will only and/or property damage). Alternatively, you
be returned upon request and normally only should contact the 1992 Fund/shipowner’s
on settlement of the claim. insurer’s office as specified above to request

7.1.2 In general, claims should be submitted a hard copy of the form.
through the office of the local correspondent 7.2.2 The more details about your business
or representative of the insurer. If there activities and your losses that you can
are a large number of claims, the 1992 provide to the 1992 Fund/shipowner’s
Fund/shipowner’s insurer may decide to insurer, the quicker your compensation
set up a dedicated claims handling office claim can be assessed. The first
for receiving claims in a location near to information you should provide is:
where the claimants are based. The claims
handling office is there to help you to make ● The name and address of the person
a claim, to advise on how the claim form making the claim, and his/her
representative or adviser (if any).
may be completed, to forward your claim
to the 1992 Fund/shipowner’s insurer and ● The name of the ship involved in the
to assist in paying your claim once it has incident.
been reviewed and a compensation amount ● The date, place and details of the
has been approved by the Fund/insurer. incident (unless the 1992 Fund already
Claimants should note that the insurer’s knows about this).
correspondent/representative, claims
handling office staff and experts do not ● The type of pollution damage that
make any decisions as to whether a claim occurred (property damage, economic
will be paid or how much compensation loss etc.) and how it happened.
will be paid – that is for the 1992 Fund/ ● The amount of compensation you are
shipowner’s insurer to decide. claiming and how you arrived at this figure.