Agia Zoni II – Information for claimants
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Compensation and Claims Management
The principal role of the IOPC Funds is to pay compensation to those who have suffered oil pollution damage in a Member State who cannot obtain full compensation for the pollution damage from the shipowner. Claimants may be individuals, partnerships, companies, private organisations or public bodies, including States or local authorities. Since in the case of the Agia Zoni II claims are expected to exceed the amount available from the shipowner’s insurer, the IOPC Funds has taken on the management of the claims handling process from the outset.
Who can claim?
Admissibility of claims for compensation
To be entitled to compensation the pollution damage must have resulted in an actual and quantifiable economic loss. The claimant must be able to show the amount of his loss or damage by producing accounting records or other appropriate evidence.
For this incident, specific claims forms for each of the following types of claim can be downloaded below:
Claims are assessed according to criteria established by the Governments of Member States. These criteria are set out in the 1992 Fund’s Claims Manual, which is a practical guide on how to present claims for compensation.
How to submit a claim
To facilitate the claims process in this incident, the IOPC Funds has established a local Claims Submission Office (CSO) in Piraeus. The office is staffed by a Greek team and has been set up to ensure that all compensation claims are processed in an efficient and timely manner. A local team of claims experts has been engaged and all relevant documentation will be provided in both English and Greek. Claims should be submitted directly to the CSO and appointments can also be made to discuss individual claims by contacting them at the address below.
Claims Submission Office
Skouze 26 Street, 4th floor
Telephone/fax number: +30 210 4282334
Claimants should submit their claims to the CSO in writing (including e-mail) using the specific claim forms created for this incident. Claims should be presented clearly and with sufficient information and supporting documentation to enable the amount of the damage to be assessed. Each item of a claim must be substantiated by an invoice or other relevant supporting documentation, such as work sheets, explanatory notes, accounts and photographs. It is the responsibility of claimants to submit sufficient evidence to support their claims. It is important that the documentation is complete and accurate. A brief step by step guide can be found here.
As a precautionary measure in the context of the global COVID-19 pandemic, the staff of the Claims Submission office are currently working remotely. They remain contactable via the usual email address above and will endeavour to respond to all enquiries in a timely manner.
When to submit a claim
Claims should be submitted as soon as possible and, in any event, no later than three years of the date on which the damage occurred.
For further information please contact the Claims Submission Office directly.
- How to fill in your claim form
- Claim form - Property Damage (PDF)
- Claim form - Property Damage (Word format)
- Claim form - Costs of Clean-up Operations (PDF)
- Claim form - Costs of Clean-up Operations (Word format)
- Claim form: Economic losses - Fisheries, Mariculture & Fish Processing sector (PDF)
- Claim form: Economic losses - Fisheries, Mariculture & Fish Processing sector (Word format)
- Claim form: Economic losses - Tourism Sector (PDF)
- Claim form: Economic losses - Tourism Sector (Word format)
- Claims Manual
Compensation and Claims Management
Incident Case Study
Agia Zoni II Incident Case Study