Page 128 - claims information pack ebook_e

Guidelines for presenting claims for clean up and preventive measures

7. How can you make a claim?

7.1 Where can you get a claim form 7.1.2 In general, claims should be submitted
and how should you submit it? through the office of the local correspondent
7.1.1 The 1992 Fund normally prepares or representative of the shipowner’s insurer.
claim forms for each incident. The If there are a large number of claims, the
form will be available to download from shipowner’s insurer/1992 Fund may decide
www.iopcfunds.org or can be requested to set up a dedicated claims handling office
from the shipowner’s insurer/1992 Fund. for receiving claims in a location near to
Claimants are advised to use the claim where the claimants are based. The claims
form and submit it together with all the handling office is there to help you to make
documentation necessary to support their a claim, to advise on how the claim form
claim. The claim form is designed to help should be completed, to forward your claim
you identify and provide the information to the shipowner’s insurer/1992 Fund and
required to assess your claim and as a result to assist in paying the claim once it has
will speed up the assessment process. been reviewed and a compensation amount 23
Original documents or certified copies of has been approved by the shipowner’s
documents such as logbooks, meeting insurer/1992 Fund. Claimants should
minutes, purchase orders, invoices, receipts note that the insurer’s correspondent/
and any other records must be submitted representative, claims handling office staff
with your claim. You MUST keep a copy of and experts do not make any decisions as
all of the information submitted for your own to whether a claim will be paid or how much
future use. Please note these documents will compensation will be paid – that is for the
only be returned upon request and normally shipowner’s insurer/1992 Fund to decide.
only on settlement of the claim. 7.1.3 Claims should be submitted by post or email
and should include as much supporting
information as possible. For each incident,
the IOPC Funds’ website will state clearly
where the claim form should be sent,
providing the postal and email address
of either the insurer’s correspondent/
representative or claims handling office as
appropriate. Details are also usually given
in the local press. In certain circumstances
claims may need to be submitted directly to
the 1992 Fund. Contact details for the 1992
Fund are provided at the end of this booklet.