Page 97 - claims information pack ebook_e

Guidelines for presenting claims in the tourism sector

7.2.11 Business costs can be established by proving that the licence was in place at
providing details of trading, profit and loss the time of the incident.
accounts, wage costs, cost receipts and Photographs
bank statements for the claim period and
the comparable periods in the previous three 7.2.15 If possible, take some photographs of the
years. Similar information sources should be oil pollution to show how it has affected
used to confirm the receipt of any additional your business. If you operate a water
income. Where insufficient business cost sports or leisure fishing business, then
information is provided, the 1992 Fund/ photographs of the oil in and around the
shipowner’s insurer may have no option but location of your business and on your
to use standard industry averages, which property would be useful. Please ensure
that the location and date on which the
may disadvantage your business. Please photos were taken are clearly stated and
20 note that the Fund will gather area-specific identifiable.
information to identify the average business
costs. Your own internal records are the Extra payments
best source of information to support your 7.2.16 You must say if you have received any
claim so please take the time to present as payments or compensation from the
much information as possible. government, local authorities or from any
Taxation records other insurance policy covering economic
7.2.12 Please provide any appropriate documents loss or additional costs due to an oil
that cover the claim period and the three spill. Payments received for assisting
previous years where available. the clean-up operation may be taken
into account when working out the
Additional marketing costs amount of compensation due.
7.2.13 Please provide details of normal, annual 7.2.17 Please note that any inaccuracy in the
marketing activity undertaken prior to documents or statements submitted may
the spill and additional marketing activity lead to delays in handling the claim and/or
applied to overcome the impact of the spill. in its rejection. You are therefore advised
In each case, where possible, please include to ensure that the claim is a true and
copies of advertisements, brochures, mail accurate reflection of your actual loss and
shots and online marketing activity. Please that it includes information on all financial
identify which marketing activity relates or material gains you have received,
to which invoice. Please also include including those from clean-up activities
the address of your business website and aid organisations or government
and details of any additional third party funds, during the period claimed.
promotions undertaken as a result of the
spill. A third party promotion may include 7.3 Fraud
using external agents to direct visitors to The 1992 Fund takes the presentation
your business. Total annual expenditure on of fraudulent documentation seriously
marketing in the years prior to the incident and if it becomes aware that such
must also be clearly shown. documentation has been submitted in
Licences and permits support of any claim, the 1992 Fund/
shipowner’s insurer reserves the right to
7.2.14 Please provide any licence and/or permit inform the appropriate national authority.
that should be held by your business,