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Guidelines for presenting claims in the tourism sector
7. How can you make a claim?
7.1 Where can you get a claim form 7.1.3 Claims should be submitted by post
and how should you submit it? or e-mail and should include as much
7.1.1 The 1992 Fund prepares claim forms for supporting information as possible.The
each incident. The form will be available to IOPC Funds website will state clearly where
download from www.iopcfunds.org or can be the claim form should be sent, providing
requested from the 1992 Fund/shipowner’s the postal and email address of either the
insurer. We advise claimants to use the insurer’s correspondent/representative
claim form and submit it together with all or claims handling office as appropriate.
the documentation necessary to support Details are also usually given in the local
their claim. The claim form is designed to press. Contact details for the 1992 Fund
help you identify and provide the information are provided at the end of this booklet.
required to assess your claim and as a result 7.2 What information should you provide?
will speed up the assessment process.
14 General
Original documents, such as ledgers,
logbooks and other in-house records as well 7.2.1 In the first instance, you should download
as external authority (ie tax office) revenue the claim form relating to the incident
and cost records should be submitted with from the website (www.iopcfunds.org)
your claim. You MUST keep a copy of all and complete the appropriate section,
of the information submitted for your own depending on the type of loss you have
future use. Please note these documents will suffered (eg tourism and/or property
only be returned upon request and normally damage). Alternatively, you should contact
only on settlement of the claim. the 1992 Fund/shipowner’s insurer’s office
as specified above to request a hard copy
7.1.2 In general, claims should be submitted of the form.
through the office of the local correspondent
or representative of the insurer. If there 7.2.2 The more details and evidence you can
are a large number of claims, the 1992 provide to the 1992 Fund/shipowner’s
Fund/shipowner’s insurer may decide to insurer about your business activities, the
set up a dedicated claims handling office impact of the spill on your business and
for receiving claims in a location near to your losses, the quicker your compensation
where the claimants are based. The claims claim can be assessed. In particular you
handling office is there to help you to make should provide:
a claim, to advise on how the claim form ● The name and address of the person
may be completed, to forward your claim to making the claim and the name of any
the 1992 Fund/shipowner’s insurer and to representative or adviser. Please note it is
assist in paying claims once the claim has not necessary to use a representative or
been reviewed and compensation amount adviser and we suggest you make the claim
approved by the Fund/insurer. Claimants yourself.
should note that the insurer’s correspondent/
● The name of the business for which the
representative, claims handling office staff
and experts do not make any decisions as claim is being made.
to whether a claim will be paid or how much ● The type of pollution damage that
compensation will be paid – that is for the occurred (such as property damage
1992 Fund/shipowner’s insurer to decide. or economic loss)
